As if Facebook didn’t have enough to worry about, now it may have a growing customer service problem on its hands. Facebook members whose accounts have been disabled—some with good reason, some not—are increasingly frustrated with the company’s opaqueness when it comes to trying to figure out what they did wrong. They find that their accounts have been turned off and access to the site and all their data is denied, sometimes without so much as a warning. Facebook’s customer service reps, who can only be reached via e-mail and are understandably overstretched, are apparently not very responsive.

– TechCrunch

I knew I couldn’t be the only one to the victim of the random Facebook account closings. I did a simple search and came up with tons of posts and talks about the unsatisfactory disabling system on FB.

Once they “disable” your account, don’t expect them to do anything after. Sure they might have an email and say “Oh, send us an email at disabled@facebook.com if you believe your account was disabled on error” but guess what? They NEVER reply. Nope. So once you’re disabled, your account is gone, say goodbye.

I mean, a simple Google search came up with tons of results and I didn’t even bother really looking hard for it.

Just check out some of these other “discussions” about Facebook -

More from TechCrunch –

The Grad Student Who Got Banned For Adding His Friend In Korea -

I was permanently banned from the site yesterday for adding friends in the area that I have relocated to in Seoul, South Korea. I am a graduate student at Yonsei University, Seoul, South Korea and do business consulting with major firms in Korea and actually an advocate for facebook but I have really been ill-treated by them. . . . It is just mind boggling that I have brought hundreds of people to facebook only to be banned. I am not soliciting or harassing anyone. But I have been banned for adding friends to my profile.

The Spam-Fighting Housewife -

I was disabled sometime last night (Friday). I have emailed 3 times to disabled@facebook.com and once to appeals@facebook.com. My profile is gone. I checked my hubby’s profile and I’m no longer there. Does that mean that my account was deleted? I didn’t even get a warning.

I know what I did to get me disabled….I am very active on my networks’ wall…which is constantly being invaded by spammers…so we decided to take action and email the spammers the Terms of Use. I’m pretty sure that the spammers reported us for spamming (when I say “we”, it was a friend of mine and myself emailing the spammers and his profile is gone now too). I have stuff on my profile that I can never get back. Pictures and video of my kids that I was stupid enough not to back up. I’m so upset right now…as I was a little addicted to FB.
sad I’m sad

The Confused Australian Dad -

The same thing happened to me over the weekend. I hadn’t recieved any warning about anything on Facebook ever, very rarely posted messages, was only a member of one group, used my full real name, email and birthdate, had a photo of myself with my son in my profile and haven’t to my knowledge offended anybody on FB in any way, shape or form. Then on Sunday morning (Australian time) I try to log in and get the message that I’ve been ‘disabled by an administrator’. I feel like I’ve been pronounced guilty without even being told the charge. I honestly don’t get it.

The Girl That “Poked” Her Friends A Bit Too Much -

Hi all, my FB account has been disabled on Saturday, I got warnings to slow down with the messages, but I WASN’T SPAMMING, JUST REPLYING TO MY FRENDS, and it was never THE SAME MESSAGE!
Then suddenly without warning I just found it impossible to log in, my friend sent me sms asking “What happened to your Facebook account, u deleted it?” I got so nervous as now I’m away from home and on Facebook i was keeping in touch with my friends back home :( Now they don’t even know what happened to me, did i delete them, just disappeared or ???
Anyway I’ve sent email to disabled@facebook.com and this morning I got reply:
“Hi Margherita,

Your account has been disabled for misuse of the site. It is a violation of Facebook´s Terms of Use to harass users on the site, whether through unsolicited messages, friend requests, pokes or other features. We will not be able to reactivate your account for any reason. This decision is final.

Thanks for your understanding,

Bella
Customer Support Representative
Facebook”
so I wrote them again explaining everything, asking for my account back and promising I will slow down and not send as many msgs and what happens??? I get exactly the same answer, like the email was just generated, like no one even read what I had to say about it!!!!!
Now i sent another email on info@facebook.com and appeals@facebook.com…
What else can I do? Did I really do something so wrong to be disabled??

and those still waiting for a response…

At least you guys are getting some sort of response. I’ve been waiting since Tuesday for some sort or response or action. Still nothing at all from Facebook. I’ve sent an email to each of those address. I haven’t even received an automated message, nothing at all. I haven’t even gotten a warning or anything from Facebook either. Just randomly I was disabled. I am very disappointed in all this, this is far from professional. I mean at least let me know you’ve gotten my emails.

Oh by the way, did you guys hear? Even Lindsay Lohan got her Facebook deleted…

maybe i am just venting, but i am also writing this blog in hopes that the people at facebook will un-disable my account and allow me to sign in the EXACT same way it was, same friends, same emails, same “pets” and so on..

phew! i’m glad i got that off my chest, i needed to let it out somewhere, and myspace has always been the best place for me to do it, especially if i hope for something to change….

– AllFaceBook

The problem is that they even ADMITTED IT THEMSELVES yet they are barely doing anything about it.
I mean look, even FaceBook is admitting that they are having problems.

During the first day of the summit while walking through the meet market, I was surprised to see that Facebook had their own booth, along with plenty of staff members from the company. Not only were these members from Facebook, but they were actual team members from the Ads department and they actually understood the frustrations we have been experiencing with the Facebook approval process and their advertising platform.

– Zac Johnson

Until everything is fixed, I hope you don’t “poke” your friends a bit too much, add a friend from another country or simply do one of the many things that might get your account disabled.

Who knew all this was happening at Facebook huh…

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